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FAQ - Ordering
How to order?
- Browse: Explore our collection and choose your favourites.
- Customise: Select a candle or knife, and add a complimentary card message if you’d like.
- Bag It: Add the items to your cart.
- Schedule: Choose ‘Delivery’ or ‘In-store Pickup’, then select your preferred date and time.
(Delivery fees are automatically calculated at checkout once your details are entered). - Checkout — Securely complete your payment.
- Confirm — You will receive an instant email confirmation once your order is successfully placed.
On your chosen day:
- For Delivery: We will email you the driver’s details the moment your order leaves our kitchen (or slightly before).
- For Pickup: We will send a friendly email notification as soon as your treats are ready to collect.
Can I order for today?
Absolutely. Just place your order by 3pm, and allow at least 3 hours for our kitchen to prepare it.
Find same-day delivery and pickup options here.
Can I walk in and purchase directly?
Yes, you’re welcome to walk in before 3pm at Dunea Cafe, Kampung Baru Kuala Lumpur for a limited selection. Availability depends on the day, so we can’t guarantee what will be on hand.
To ensure you get exactly what you’d like, we warmly recommend pre‑ordering online before visiting. This way, your favourites will be ready and waiting for you.
*Our cafés are also open daily, where you can enjoy individual petit gateaux, pastries, and coffee at your leisure.
Why can't I select certain date/time options?
If you cannot click on a date or time bacause it is greyed out, it means the product is either unavailable or has passed its ordering cut‑off. Here are the key timings to keep in mind:
- Same-Day Delivery/Pickup: Please order at least 3 hours in advance, with the final cut-off at 3:00 PM.
- 1-Day Pre-Order: Order by 3:00 PM the day before your intended date (including the petit gateaux).
Can I customise the Petit Gateaux sets?
Our Petit Gâteaux sets come in pre‑selected sets of four. Unfortunately, we’re unable to offer custom combinations.
However, if you prefer to choose your own selections, individual pieces are available fresh daily at our cafés while stocks last.
Do you write messages on the cake?
We do not write directly on our cakes, but we would be happy to include a printed message card with your order.
You can add your personalised message when adding your cake to cart.
Payment, Refunds & Invoices
What forms of payment do you accept?
We accept a variety of secure payment methods for your convenience:
- Credit Cards: Visa, MasterCard
- Debit Cards
- Online Banking: FPX
- E-Wallets: Touch ‘n Go, GrabPay, Boost, and Maybank QRPay
Are orders refundable?
All orders are final and non-refundable.
However, for specific cases such as approved order amendments, refunds will be issued in the form of store credit sent directly to your email.
About your store credit:
- It is valid for 6 months from the date of issue.
- It can be used across multiple purchases until the balance is fully utilised.
- It is valid exclusively for orders placed on lacherpatisserie.com.
Can I change my billing information? I don't want a receipt sent to my billing address.
Don’t worry — we never include physical receipts, or price tags with any delivery or pickup. Because of this, billing details cannot be amended once payment has been processed.
If you notice an error in your billing information, there’s no need to worry, as it will not affect your delivery or privacy.
A quick reminder: while billing errors will not impact your order, please review all delivery details carefully before checkout.
I’d like an invoice. Where can I get it?
A standard invoice is automatically attached to the bottom of your order confirmation email right after your purchase.
How do I request an official LHDN e-Invoice?
There are two ways to do so:
- At Checkout: Once your payment is complete, simply follow the on-screen instructions to input your details (like your TIN or NRIC).
- After Checkout: Just log into your account, view your purchase history, and select your order to submit your details.
If you run into any issues, our Customer Service team is always here to help.
Do I need an e-Invoice for my purchase?
You only need to request an e-Invoice if you require official tax documentation — either for corporate tax reporting or for personal income tax relief claims in Malaysia.
For ordinary personal purchases where tax submission isn’t needed, our standard email invoice is more than sufficient and fully complies with Malaysia’s e-invoice regulations.
Delivery
How much is the delivery fee and where do you deliver?
We offer car deliveries within 50km of Dunea Cafe HQ in Kampung Baru, Kuala Lumpur.
Delivery fees and free delivery eligibility can be viewed here.
Can I choose a specific delivery time?
You may select from the following delivery slots:
- 10am–1pm,
- 1pm–3pm,
- 3pm–5pm, or
- 5pm–7pm.
While we always do our best to arrive within your selected window, exact delivery timings cannot be guaranteed due to traffic, weather, and route planning.
Will my order arrive on time?
We always aim to deliver on time, though delays may occasionally occur due to traffic, weather, or unforeseen circumstances.
If timing is especially important, we gently recommend selecting an earlier time slot or opting for self-pickup for added flexibility.
How do I track my delivery?
On your delivery day, you will receive an email with your driver’s details just before your selected delivery time slot begins.
This will be sent once a driver has been assigned to your order.
What happens if no one is available to receive the order?
- If no one is available to receive the order, your order will be brought back to our store.
- You will then need to arrange for self-pickup.
Please note that because our desserts are delicate and prepared fresh for delivery, we are unable to guarantee their freshness or quality once a delivery attempt has been unsuccessful.
Will my cake arrive in good condition?
Every order is carefully handled and securely packed to ensure it arrives safely.
In the unlikely event your cake arrives damaged during transit, please contact our Customer Service team immediately so we can help sort it out for you.
Is there an additional fee if I ask the driver to go to a different location or return at another time?
Yes — if you need to adjust your delivery address or timing on the day itself, please contact your assigned driver directly to check if the change can be accommodated.
As deliveries are carefully route-planned in advance, any last-minute changes are subject to the driver’s discretion, willingness, availability, and route adjustments.
If the adjustment is possible, additional delivery charges may apply — determined by the driver.
Do you deliver directly to high-rise units or inside malls, hotels, and restaurants?
To ensure the safety of our drivers and your cake, our delivery service operates on a drop-off basis:
- High-Rise Buildings & Malls:
Deliveries are handed-over at car-accessible lobbies or designated drop-off points where drivers are able to park legally and without additional parking fees. We are unable to deliver directly to specific units or inside mall shops. - Hotels & Landed Restaurants: Deliveries will be made to the reception provided reservation details are shared in advance, or if staff are available and willing to receive the order on your behalf where direct driver access may be limited.
- High-Rise Buildings & Malls:
Pickup
How will I know when my order is ready for pickup?
You will receive an email notification on your selected collection day once your order is ready for pickup.
If you have not spotted the email yet, please feel free to drop by anytime during your selected time slot — your order will be prepared and ready for you by then.
Can I collect my order earlier or later than the scheduled time?
Yes — once you receive the “Ready for Pickup” email, you may collect your order anytime during the operating hours of your selected pickup location.
View stores operating hours here.
Can I use a third-party delivery service (like GrabCar or Lalamove) for collection?
Absolutely! You are welcome to arrange a third-party pickup. However, to ensure your desserts arrive safely, please keep these important notes in mind:
- Car Transport Only: For cake orders, please make sure to book a car and not a motorbike, as cakes are highly delicate.
- Pickup Details: Kindly pass your order number and full name to your driver so our team can hand over the correct order smoothly.
- Handling Care: Please remind the driver that the cake must be placed on a completely flat surface (the car floor is usually best) with the air conditioning turned on high.
Product Info & Dietary Info
Will the cake last during a car ride?
Yes — cakes can generally withstand a car ride up to 1 hour in a car with the air conditioning turned on at a high setting.
For longer journeys, we recommend using an insulated bag with ice packs to help maintain the cake’s condition.
How should I store the desserts, and how long can they last?
Please refrigerate your cakes and tarts immediately upon receiving them at 0–4°C for at least 30 minutes before serving. Do not freeze.
For the best taste and texture, we recommend removing the desserts from the fridge 20–25 minutes before consumption. Ideal serving temperature is between 10–12°C.
For optimal freshness, desserts are best enjoyed within 2 days, or within 1 day for fresh fruit cakes.
Are your products halal certified by JAKIM?
Most of our products proudly carry official halal certification by JAKIM, reflecting our commitment to quality and adherence to halal guidelines.
As you browse our website, we encourage you to look for the halal logo on our products, providing assurance of their compliance with halal standards.
In our kitchen, we are diligent in handling halal-approved ingredients and strictly follow halal procedures, ensuring that our products meet the high standards expected by our customers.
What about the products that are not halal certified?
For products that are not yet certified — particularly seasonal or newly launched items — we would like to assure our customers that the same strict halal standards are consistently upheld throughout our production process.
While certain products may not complete certification due to their short-term availability or newness in the market, they are still prepared using halal-compliant ingredients, without alcohol, and only halal-certified gelatin.
Our commitment to halal integrity extends across our entire product line, allowing you to enjoy every Lachér experience with confidence and peace of mind.
Can I adjust the sweetness or customise my cake?
Our recipes are carefully standardised and produced in batches to ensure consistency in flavour and quality.
As such, adjustments to sweetness levels or customisations are not available.
Are your cakes suitable for specific diets or allergies?
All our products contain eggs, dairy, gluten, and sugar, and are therefore not suitable for diabetics, vegans, or those following a keto diet.
Please also note that nuts and gluten are handled in our kitchen, which may pose a rise to individuals with allergies.
For full dietary and allergen information, please refer to the ingredients list provided on each product page.
Are the eggs used in your products pasteurised?
Yes — all eggs used in our products are either cooked or pasteurised to ensure both safety and quality.
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