• Will I be notified about my order status?

  Absolutely.

  For delivery, expect these notifications:

  1. Confirmation email after placing your order.
  2. Driver details when dispatched. (shortly before your chosen time slot/when your order is out for delivery)
  3. Proof of delivery email.

   

  For pickup orders:

  1. 1. Confirmation email.
     2. Notification when ready for pickup.

• Can I change my order's date/time or cancel the order?

  Submit a request using this Google form at least 24 hours in advance (or 48 hours for 1-day preorder cakes). We’ll confirm via email if the changes can be accommodated.

  Kindly note, any refunds (if applicable) will be credited as store credit.

• Invoice/Receipt?

  We don’t attach receipts with deliveries or pickups.

  You can download your invoice from the link at the bottom of the order confirmation email we send you.

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