At Dunéa Cafe, we want every order to be a sweet one. All sales are final, but if something doesn’t go as planned, here’s how we’ll help.

• Item not in good condition: If your order arrives damaged, melted or not as it should be, contact us within 2 hours of receiving it. Send a clear photo or video of the item and your order number to us on WhatsApp at +60 13-222 7765.
• Wrong item received: If you receive the wrong order, let us know within 2 hours with a clear photo and your order number. Items must be unconsumed and in the condition you received them to qualify for a replacement or store credit.

 

• Advance cancellations: Orders for another day can be cancelled up to 48 hours before your pickup or delivery time.
• No cancellations: Same-day orders, and orders already being prepared or out for delivery, cannot be cancelled.
• Table reservations: Free to cancel any time before your booking slot.

• Approved refunds and cancellations are issued as Dunéa store credit, valid for 6 months. Your voucher is sent to your registered email and can be used for online orders or at our café.

To cancel or amend an order, WhatsApp us at +60 13-222 7765 with your order number, or use the form on our Contact Us page.

• Delivery delays: No refunds are given for late deliveries caused by traffic, weather or other circumstances beyond our control.
• Sold-out items: If we can’t fulfil an item you ordered, we’ll let you know straight away. You can choose a full refund as store credit or to your original payment method.

We review every concern carefully, including your photos and order details. Depending on the situation, we may offer a replacement, store credit, or a full or partial refund, at our sole discretion.

All refund amounts include any applicable taxes.

Thank you for your understanding and for supporting Dunéa.